London / Dubai / India — August 2026: International brokerage companies are increasingly exploring distributed operating models to manage technology, customer service and back-office functions across multiple markets. India has emerged as an important location for technology and business-process delivery, offering access to skilled professionals and the ability to build teams for international operations.
Javed Khan, Director of Prixim Global, discusses how the company’s India-based delivery infrastructure supports its global brokerage outsourcing strategy.
Q1: Why is India an important part of Prixim Global’s delivery strategy?
Javed Khan: India has a large and diverse professional talent pool across technology, customer service and business operations. This makes it possible to build specialized teams that can support international businesses.
Our India Delivery Center is an important component of our global outsourcing model.
Q2: Which brand operates your outsourcing services?
Javed Khan: Our outsourcing services are delivered through ForexOutsource. The brand has already catered to over 30 brokerage companies.
We provide services across multiple languages and 24×7 time zones, supporting businesses with customers in different geographical markets.
Q3: What types of services are delivered from the India center?
Javed Khan: Depending on the client requirements, our teams can provide customer care, live chat, email support, technical support, KYC and reporting, server management and complaint management.
The model is designed to be flexible and can be structured around specific business processes.
Q4: How does an India-based team support international time zones?
Javed Khan: Our operations are structured around international requirements rather than a single local schedule. By organizing teams according to different time zones, we can provide broader operational coverage.
Q5: Why is multilingual capability important?
Javed Khan: A global brokerage can have customers from many countries. Multilingual teams allow businesses to communicate with those customers in languages relevant to their markets.
Q6: Does Prixim Global provide technology from India as well?
Javed Khan: Our broader portfolio includes MT5, Match-Trader, PriximTrader and prop trading technology, along with hosting, CRM, website development, digital marketing and DevOps capabilities.
Q7: Can outsourcing reduce the need for an internal team?
Javed Khan: Outsourcing does not have to replace an internal team. It can complement existing employees by taking responsibility for selected functions and providing additional operational capacity.
Q8: What should businesses consider before outsourcing?
Javed Khan: Businesses should clearly identify which functions they want to outsource, establish appropriate processes and define communication and performance expectations. A good outsourcing relationship should be structured around the client’s actual requirements.
Q9: What is the next step for Prixim Global’s India operations?
Javed Khan: We intend to continue developing our India Delivery Center and expanding the range of services we can provide to international brokerage and fintech businesses.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions to brokerage, forex, fintech and prop trading businesses. Through ForexOutsource, its India Delivery Center has catered to more than 30 brokerage companies, with multilingual and 24×7 timezone outsourcing capabilities.
*For more information, visit
https://www.instagram.com/priximglobal
